FAQ

As a non-profit social enterprise, we are always striving to empower our local communities. Currently, we hope to spread our message of food waste to help engage students and food charities with leadership and problem solving initiatives in solving Australia’s food wastage problem.

As we are a dedicated social enterprise, all profits of Fortunate Food Co. receives eventually goes back into helping the community and researching new food products via farms and food charities. Members of the Enactus UNSW do not receive money from this enterprise – we volunteer our time and efforts here as we are passionate to help others in the society to reduce food waste.

We are always striving to cater the best quality of food and services to our community. If you are facing any inconveniences, please contact us at fortunatefoodco@enactusunsw.org and we will get back to you within 1-2 business days.

We will provide a monetary refund on any of our products if they are defective or not up to standard. Unfortunately, we cannot give out refunds or replacements for any change of mind in purchase.

You can contact us via our email fortunatefoodco@enactusunsw.org with your relevant inquiries. We prioritise your time and provide a response within 1-2 business days.